Payment Policy
Effective January 1, 2024
1. Payment At The Time Of Service (PATOS)/Auto Charge Each Visit: Payment at the time of service (PATOS) is requested for each appointment or emergency visit. Payment by credit card or check dated the same day are our preferred methods. We also accept cash**. Our goal is to have a valid credit card on record for each client account which will be processed after each visit. At the end of each visit you will be provided with an itemized invoice on site or will be emailed one within two business days of service. Please see our credit card storage policies on our website.
If you are unable to be present for a scheduled appointment or emergency visit, we require a credit card and authorization to charge be on file or a signed check dated the same day to be given to us by your authorized agent present. Your authorized agent on site must have the ability to approve necessary treatments and services. If you would like to be contacted prior to charging of your credit card, our office will be in contact within 1 business day of your invoice being emailed. If you do not respond within 24 hours of receipt of contact by our office to make alternative arrangements, we will process your credit card on file.
You may receive a text or email with a payment link from our credit card processing company. For information about the security of this payment link, please visit: https://blog.payjunction.com/payment-gateway
2. Financing: We recognize that horses have unplanned significant events (i.e., colic, lacerations, illnesses, etc.) that require substantial outlay of owner funds. We have always worked to put “the horse first” in their medical care and treatment. In these incidents, we will work with you to develop a payment plan by:
a. Care Credit: we have an established agreement with Care Credit that provides clients 6 months of interest free payments. Please visit https://carecredit.com/vetmed/ for more information.
b. If you have an existing balance, please contact our office have a plan in place to fulfill your obligations.
3. Service for accounts with unpaid balances over 60 days: Beginning January 1, 2024, client accounts that are overdue 60 days and have not responded to communication nor made the agreed upon payments will not be serviced until such time as the account is fully paid and future payment terms are agreed upon. Please call the office to remedy this situation.
4. Script Fee and Pharmacy Payment Policy: Oakencroft Equine (ECO) (The Equine Clinic at Oakencroft) will institute a $15/script (medication) fee for all requests from outside/online pharmacies. The fee will need to be paid to Oakencroft by credit card prior to the script being issued. We appreciate your understanding the necessity of implementing this policy. Script fees will be waived if you use our brand-new online pharmacy at https://pharmacy.oakencroftequine.com/.
**Cash: Oakencroft Equine stopped accepting cash payments January 1, 2021. However, we realize that there are some clients who will still wish to pay with cash and may not have any other form of making payment. We would request that you let the office know when you schedule your visit that you will be paying with cash.